Scandinavian Customer Centric Solutions AB (SCCS)

Scandinavian Customer Centric Solutions AB is a Swedish firm that provides automated customer experience processes and real-time insights to help organizations improve service across all channels. Based in Stockholm, the company utilizes agile methodologies to tailor survey responses and integrate with existing CRM systems for continuous data collection.

• Services: The firm offers process-based follow-ups featuring four responsive questions accessible via mobile or desktop devices.
• Innovation: Solutions include advanced language support for real-time translation of surveys using Google Translate to meet customers in their native tongues.
• Operations: The platform integrates with case management and alert handling systems to address acute customer situations immediately.

The company enables employees to understand customer stories, drivers, and behaviors through its specialized data tools.