MOTiiVA

MOTiiVA is a Portuguese e-commerce retailer specializing in home goods and lifestyle products that operates an online store for customer orders. The company manages its operations through warehouse and shipping departments while providing support via email, phone, and live chat to assist clients during service updates or delays caused by external circumstances.

• Operations: Manages warehouse and shipping departments with adjusted staff levels due to government recommendations regarding the coronavirus outbreak.
• Services: Provides customer support through email, phone, and live chat channels to answer questions about orders and store policies.
• Markets: Serves customers placing orders on its online store for home goods and lifestyle items available during specific promotional periods or standard sales cycles.

The business maintains flexibility in order fulfillment while ensuring continued communication with its client base throughout operational adjustments.