Instituto do Cliente

Instituto do Cliente is a Portuguese nonprofit organization founded in 2007 that provides free financial protection and technical assistance to families and businesses across Portugal. Its model relies on membership fees funding services for those in need while offering members significant savings on daily expenses.

• Services: The institute offers quarterly campaigns for bill reduction, debt resolution strategies, home repair coordination, medical visits at home, and legal insurance reimbursement.
• Industries: Operations span financial counseling, household maintenance, healthcare access, and social welfare support for indebted households.
• Customers: Primary beneficiaries include families facing high credit costs or severe personal debts, as well as general members seeking discounted technical repairs and daily service savings.

The organization has employed hundreds of unemployed individuals over its seven-year history while serving approximately 1,500 indebted families monthly with free aid.