Heartfelt Experience Design

Heartfelt Experience Design, a Danish consultancy firm, helps organizations translate customer experience ambitions into daily actions by providing inspiration, shared foundations, and insights into the customer journey. The company is headquartered in Denmark.

Here are key aspects of the company:

• Innovation: Founder Nina Hestehave Degn combines presentations, dialogue, and exercises to ignite work on customer ambitions and establish a common foundation for teams.
• Industries: The firm assists organizations in gaining an overview of the customer experience across various touchpoints to identify where hospitality can make a difference.
• Operations: Services include keynote speeches or sessions focused on topics such as customer experiences, hosting, and digital hosting to inspire audiences and start meaningful conversations.

The company operates with a deep passion for ensuring all elements align so that the collective customer experience is felt by clients.