Harjun terveys

Harjun terveys is a Finnish healthcare organization based in Finland that provides social and health services through centralized phone services, dental clinics, and emergency care handling.

Here are key aspects of the company:

• Operations: The organization utilizes a centralized phone service operating on a callback principle for contact with social and health centers and dental clinics, while also offering text messaging specifically for individuals with hearing impairments or poor hearing.
• Innovation: A digital analytics tool named AINO, developed by Mehiläinen, is employed to identify patients at risk of chronic kidney disease within the Päijät-Häme well-being area during a pilot phase involving residents of Hartola, Iitti, Kärkölä, and Lahti.
• Customers: The service targets residents of specific municipalities including Hartola, Iitti, Kärkölä, and Lahti who provide consent for the use of their health data in risk identification pilots.

The organization ensures patient-centric care by actively collecting feedback after visits to calculate a Net Promoter Score (NPS), aiming for results above 50 to indicate highly satisfied customers while monitoring other key operational factors.