Flowby

Flowby is a Swedish digital queuing platform that eliminates physical lines by allowing customers to join queues via smartphones using QR codes or tablets. The company enables businesses to manage wait times remotely through web browsers while collecting custom customer data and providing real-time notifications for service readiness.

• Services: Cloud-based queue management requiring no hardware installation, featuring SMS alerts and manual tablet options for staff control.
• Industries: Retail stores, supermarkets, electronics shops, and service points seeking to optimize foot traffic and reduce wait times.
• Customers: Businesses like ICA Stop, Mediamarkt, Decathlon, HiFi Klubben, Dormy Barkarby, and Bonti Odenplan that prioritize efficient customer experiences.

The system supports historical data analysis to improve staff allocation and encourages browsing by allowing customers to move freely while waiting.