Experience Management Consult

Experience Management Consult, a Danish consulting firm, specializes in inclusive customer and employee experiences by removing hidden barriers for neurodivergent, LGBT+, and culturally diverse groups through keynotes, workshops, and research-grounded advisory services based in Copenhagen.

Here are key aspects of the company:

• Industries: The firm serves sectors including airports, theme parks, cultural institutions, frontline organizations, hospitality (e.g., LEGO House), transportation (Keolis), and corporate wellness (Novonesis).
• Customers: Their client base includes major entities such as Copenhagen Airport, Tivoli Gardens, Berlin Airport, The Royal Danish Theatre, Securitas, and various D&I professionals joining the InklusioNordic Hub.
• Innovation: Stine Ringvig Marsal leverages over 170 qualitative interviews to identify universal barriers across diverse groups, offering tools that help teams locate where customers drop out and how to fix retention issues.

Stine Ringvig Marsal combines her background as a sociologist with extensive leadership experience at Copenhagen Airport and Tivoli Gardens to deliver practical insights that drive business results through genuine inclusion.