Custitude

Dive Custitude is a Swedish consultancy firm dedicated to measuring and developing customer service through tailored qualitative investigations like mystery shopping, exit interviews, and store checks. The company also facilitates genuine organizational change by providing inspiration lectures, workshops, and digital micro-exercises designed to enhance daily interactions between staff and clients across various sectors in Sweden.

• Services: Mystery shopping, secret shopping, exit interviews, preference selection measurements, customer club surveys, and store inspections.
• Development: Customized interventions including leadership training for management teams, regional managers, and retail supervisors alongside digital micro-exercises.
• Operations: Continuous support to measure, evaluate, and understand the customer experience while providing data-driven insights for long-term improvement tracking.

The firm leverages over 20 years of expertise in refining customer encounters to help businesses build stronger relationships and memorable experiences.