Callity

Callity is a French software company that develops Speech Analytics and Quality Monitoring tools to analyze call sequences, identify training opportunities, and verify compliance for contact centers. The headquarters are located in France.

Here are key aspects of the company:

• Products & Services: Callity provides an AI-powered tool designed to automatically detect non-conformities, analyze sales strategies, and generate objective evaluations of agent skills without requiring manual listening of every call.
• Industries: The platform is deployed on customer service operations and telesales platforms where high volumes of calls make human review impossible.
• Customers: Clients include organizations managing over one million annual calls for their concessions that require real-time monitoring to ensure mandatory announcements are respected and potential disputes are flagged.
• Innovation: The solution leverages advanced transcription technology to allow managers to pilot exchanges in real time, scale commercial performance approaches, and gain transparency on actual floor activities.
• Operations: Callity enables rapid deployment within weeks without needing IT team involvement, allowing teams to process thousands of daily calls to offer an exceptional customer experience.

Callity transforms the management of high-volume contact centers by using artificial intelligence to extract essential insights from call data, thereby enhancing team efficiency and ensuring strict adherence to compliance standards.